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	<title>Reputation Report &#187; Volvo</title>
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		<title>Hey Volvo, Customer Service the heartbeat of Reputation</title>
		<link>http://www.reputationreport.com.au/2009/10/customer-service-the-heartbeat-of-reputation/</link>
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		<pubDate>Tue, 13 Oct 2009 02:50:16 +0000</pubDate>
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				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[lemon volvo]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Volvo]]></category>
		<category><![CDATA[volvo poor customer service]]></category>
		<category><![CDATA[volvo reputation]]></category>
		<category><![CDATA[volvo safety issues]]></category>

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		<description><![CDATA[If reputational risk is anything that has the potential to damage existing customer relationships and the ability to build new relationships; if it causes a loss of current orders and future sales, then reputation management could be represented as being front and centre about sales.]]></description>
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		<title>Lemon Cars</title>
		<link>http://www.reputationreport.com.au/2009/07/lemon-cars/</link>
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		<pubDate>Fri, 03 Jul 2009 08:00:21 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[BMW]]></category>
		<category><![CDATA[car makers]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Volvo]]></category>

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		<description><![CDATA[Ah, I <em>love</em> the smell of citrus. Just not in the late evening in the pitch dark on a country road in the middle of nowhere heading into an apocalypse. <em>"Cars are driven by people, the guiding principle behind everything made at Volvo, therefore is...</em>]]></description>
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