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	<title>Reputation Report &#187; response matters</title>
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		<title>Reputational Risk Inseparable from Environmental Risk</title>
		<link>http://www.reputationreport.com.au/2010/05/reputational-risk-inseparable-from-environmental-risk/</link>
		<comments>http://www.reputationreport.com.au/2010/05/reputational-risk-inseparable-from-environmental-risk/#comments</comments>
		<pubDate>Mon, 24 May 2010 01:30:07 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[CSR & Sustainability]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Australian]]></category>
		<category><![CDATA[BP oil spill]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[corporate social responsibility (CSR)]]></category>
		<category><![CDATA[corruption]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[environmental devastation]]></category>
		<category><![CDATA[Exxon Valdez]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[Highlands Pacific]]></category>
		<category><![CDATA[Lihir Gold]]></category>
		<category><![CDATA[Misima]]></category>
		<category><![CDATA[New Guinea]]></category>
		<category><![CDATA[Newmont Mining]]></category>
		<category><![CDATA[oil spill]]></category>
		<category><![CDATA[Ok Tedi]]></category>
		<category><![CDATA[Papua]]></category>
		<category><![CDATA[Placer Dome]]></category>
		<category><![CDATA[PNG Chamber Mines]]></category>
		<category><![CDATA[Ramu Nickel]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Rio Tinto]]></category>
		<category><![CDATA[social responsibility]]></category>
		<category><![CDATA[STD/DSTP]]></category>
		<category><![CDATA[submarine tailings disposal]]></category>
		<category><![CDATA[Transocean]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=779</guid>
		<description><![CDATA[While the BP Gulf of Mexico oil spill steals the headlines, it is only one of many environmentally devastating activities that are a reputational risk to corporations like Placer Dome, Newmont Mining Corporation, Ramu Nickel, Highlands Pacific and Lihir Gold, potentially greater than BPs with their indulgence in Submarine Tailings Disposal (STD).]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Hey Volvo, Customer Service the heartbeat of Reputation</title>
		<link>http://www.reputationreport.com.au/2009/10/customer-service-the-heartbeat-of-reputation/</link>
		<comments>http://www.reputationreport.com.au/2009/10/customer-service-the-heartbeat-of-reputation/#comments</comments>
		<pubDate>Tue, 13 Oct 2009 02:50:16 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[lemon volvo]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Volvo]]></category>
		<category><![CDATA[volvo poor customer service]]></category>
		<category><![CDATA[volvo reputation]]></category>
		<category><![CDATA[volvo safety issues]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=483</guid>
		<description><![CDATA[If reputational risk is anything that has the potential to damage existing customer relationships and the ability to build new relationships; if it causes a loss of current orders and future sales, then reputation management could be represented as being front and centre about sales.]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Monitoring CGM: Wotnews, Vanno and GetSatisfaction</title>
		<link>http://www.reputationreport.com.au/2009/08/monitoring-cgm-wotnews-vanno-and-getsatisfaction/</link>
		<comments>http://www.reputationreport.com.au/2009/08/monitoring-cgm-wotnews-vanno-and-getsatisfaction/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 21:22:41 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Internet as Media]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[consumer generated media (CGM)]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[corporate communications]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=395</guid>
		<description><![CDATA[Savvy customers buy on so much more than company generated information. If it is a big purchase, they read everything they can, including customer service ratings, the online complaints boards and owner forums to see what current customers are saying...]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Esse Quam Videri Swire</title>
		<link>http://www.reputationreport.com.au/2009/07/esse-quam-videri/</link>
		<comments>http://www.reputationreport.com.au/2009/07/esse-quam-videri/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 02:04:56 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[Australian]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[corporate social responsibility (CSR)]]></category>
		<category><![CDATA[CSR & Sustainability]]></category>
		<category><![CDATA[environmental devastation]]></category>
		<category><![CDATA[oil spill]]></category>
		<category><![CDATA[Queensland]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[social responsibility]]></category>
		<category><![CDATA[Swire Shipping]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=316</guid>
		<description><![CDATA[Reputation is a very fragile thing. Really, it doesn’t matter what you claim your company to be, <em>what you are </em>will be revealed regardless. So why is the Queensland Government now locked in a battle to force Swire...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lemon Cars</title>
		<link>http://www.reputationreport.com.au/2009/07/lemon-cars/</link>
		<comments>http://www.reputationreport.com.au/2009/07/lemon-cars/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 08:00:21 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[BMW]]></category>
		<category><![CDATA[car makers]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Volvo]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=141</guid>
		<description><![CDATA[Ah, I <em>love</em> the smell of citrus. Just not in the late evening in the pitch dark on a country road in the middle of nowhere heading into an apocalypse. <em>"Cars are driven by people, the guiding principle behind everything made at Volvo, therefore is...</em>]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Response Matters</title>
		<link>http://www.reputationreport.com.au/2009/06/response-matters/</link>
		<comments>http://www.reputationreport.com.au/2009/06/response-matters/#comments</comments>
		<pubDate>Sun, 14 Jun 2009 20:02:51 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[ASX]]></category>
		<category><![CDATA[corporate communications]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[response matters]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=33</guid>
		<description><![CDATA[Most corporate communications are written and disseminated in a manner that serves the corporate purpose, stating the organisation's case with sometimes scant regard for how that response will be received by different stakeholder groups...]]></description>
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		<slash:comments>1</slash:comments>
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