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	<title>Reputation Report &#187; Reputation Management</title>
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	<link>http://www.reputationreport.com.au</link>
	<description>Information - Insight - Influence</description>
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		<title>Economics of Ecosystems &amp; Biodiversity – Australian (&amp; Rio Tinto) way</title>
		<link>http://www.reputationreport.com.au/2010/07/economics-of-ecosystems-and-biodiversity-the-australian-and-rio-tinto-way/</link>
		<comments>http://www.reputationreport.com.au/2010/07/economics-of-ecosystems-and-biodiversity-the-australian-and-rio-tinto-way/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 21:22:13 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[Allens Arthur Robinson]]></category>
		<category><![CDATA[ASX]]></category>
		<category><![CDATA[AusAID]]></category>
		<category><![CDATA[Australian]]></category>
		<category><![CDATA[BHP]]></category>
		<category><![CDATA[biodiversity]]></category>
		<category><![CDATA[Bougainville]]></category>
		<category><![CDATA[Bougainville Copper]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[corporate social responsibility (CSR)]]></category>
		<category><![CDATA[corruption]]></category>
		<category><![CDATA[CSR & Sustainability]]></category>
		<category><![CDATA[economics]]></category>
		<category><![CDATA[ecosystems]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[greed]]></category>
		<category><![CDATA[Highlands Pacific]]></category>
		<category><![CDATA[human rights]]></category>
		<category><![CDATA[Lihir Gold]]></category>
		<category><![CDATA[Marengo Mining]]></category>
		<category><![CDATA[MCC]]></category>
		<category><![CDATA[mining]]></category>
		<category><![CDATA[misima island]]></category>
		<category><![CDATA[New Guinea]]></category>
		<category><![CDATA[Nonggorr William Lawyers]]></category>
		<category><![CDATA[Ok Tedi]]></category>
		<category><![CDATA[Panguna]]></category>
		<category><![CDATA[Papua]]></category>
		<category><![CDATA[PNG]]></category>
		<category><![CDATA[Ramu Nickel]]></category>
		<category><![CDATA[Ramu NiCo]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[Rio Tinto]]></category>
		<category><![CDATA[social responsibility]]></category>
		<category><![CDATA[United Nations]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=807</guid>
		<description><![CDATA[The rapid degradation of environments that accompanies economic development, especially in places like PNG where Rio Tinto, Highlands Pacific, Ramu NiCo, Lihir...]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Reputational Risk Inseparable from Environmental Risk</title>
		<link>http://www.reputationreport.com.au/2010/05/reputational-risk-inseparable-from-environmental-risk/</link>
		<comments>http://www.reputationreport.com.au/2010/05/reputational-risk-inseparable-from-environmental-risk/#comments</comments>
		<pubDate>Mon, 24 May 2010 01:30:07 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[CSR & Sustainability]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Australian]]></category>
		<category><![CDATA[BP oil spill]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[corporate social responsibility (CSR)]]></category>
		<category><![CDATA[corruption]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[environmental devastation]]></category>
		<category><![CDATA[Exxon Valdez]]></category>
		<category><![CDATA[Highlands Pacific]]></category>
		<category><![CDATA[Lihir Gold]]></category>
		<category><![CDATA[Misima]]></category>
		<category><![CDATA[New Guinea]]></category>
		<category><![CDATA[Newmont Mining]]></category>
		<category><![CDATA[oil spill]]></category>
		<category><![CDATA[Ok Tedi]]></category>
		<category><![CDATA[Papua]]></category>
		<category><![CDATA[Placer Dome]]></category>
		<category><![CDATA[PNG Chamber Mines]]></category>
		<category><![CDATA[Ramu Nickel]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Rio Tinto]]></category>
		<category><![CDATA[social responsibility]]></category>
		<category><![CDATA[STD/DSTP]]></category>
		<category><![CDATA[submarine tailings disposal]]></category>
		<category><![CDATA[Transocean]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=779</guid>
		<description><![CDATA[While the BP Gulf of Mexico oil spill steals the headlines, it is only one of many environmentally devastating activities from the likes of Placer Dome, Newmont Mining Corporation, Highlands Pacific, Lihir Gold, BP...]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Why Bother? Australian Wildlife: Pests</title>
		<link>http://www.reputationreport.com.au/2010/03/why-bother-australian-wildlife-pests/</link>
		<comments>http://www.reputationreport.com.au/2010/03/why-bother-australian-wildlife-pests/#comments</comments>
		<pubDate>Fri, 26 Mar 2010 05:36:34 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[Australian]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[corporate social responsibility (CSR)]]></category>
		<category><![CDATA[cruelty to animals]]></category>
		<category><![CDATA[CSR & Sustainability]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[greed]]></category>
		<category><![CDATA[social responsibility]]></category>
		<category><![CDATA[wildlife]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=696</guid>
		<description><![CDATA[That Tourism Australia capitalises on the value foreigners place on our wildlife proves the economic value they bring to Australia, which is certainly more than that of...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Go Tiger, More Power to You!</title>
		<link>http://www.reputationreport.com.au/2010/02/go-tiger-more-power-to-you/</link>
		<comments>http://www.reputationreport.com.au/2010/02/go-tiger-more-power-to-you/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 20:00:10 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[corporate communications]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[scandal]]></category>
		<category><![CDATA[Tiger Woods]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=605</guid>
		<description><![CDATA[Say the words reputational crisis or scandal, and Tiger Woods comes to mind. It is easy to pick apart and deride the strategy in the days that followed the...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hey Volvo, Customer Service the heartbeat of Reputation</title>
		<link>http://www.reputationreport.com.au/2009/10/customer-service-the-heartbeat-of-reputation/</link>
		<comments>http://www.reputationreport.com.au/2009/10/customer-service-the-heartbeat-of-reputation/#comments</comments>
		<pubDate>Tue, 13 Oct 2009 02:50:16 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[lemon volvo]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[Volvo]]></category>
		<category><![CDATA[volvo poor customer service]]></category>
		<category><![CDATA[volvo reputation]]></category>
		<category><![CDATA[volvo safety issues]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=483</guid>
		<description><![CDATA[If reputational risk is anything that has the potential to damage existing customer relationships and the ability to build new relationships; if it causes a loss of current orders and future sales, then reputation management could be represented as being front and centre about sales.]]></description>
		<wfw:commentRss>http://www.reputationreport.com.au/2009/10/customer-service-the-heartbeat-of-reputation/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Supply Chain CSR</title>
		<link>http://www.reputationreport.com.au/2009/07/supply-chain-reputation-risk/</link>
		<comments>http://www.reputationreport.com.au/2009/07/supply-chain-reputation-risk/#comments</comments>
		<pubDate>Tue, 14 Jul 2009 01:26:57 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[CSR & Sustainability]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[corporate social responsibility (CSR)]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[reputation risk]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[social responsibility]]></category>
		<category><![CDATA[supply chain]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[Wal-Mart]]></category>
		<category><![CDATA[Woolworths]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=272</guid>
		<description><![CDATA[Corporate Social Responsibility (CSR) is so much more than  corporate philanthropy or indulging in CSR reporting. If you truly want to be seen as a socially responsible organisation (surely the true meaning and ultimate goal of CSR programs?) then socially responsible behaviour; those values you claim to be so important to you, have to become part of the corporate DNA. News Limited’s One Degree  program is a good example of a company reducing its carbon footprint and expanding the impact of this by taking the message to its customers. I applaud the initiative: Every person, every company, everywhere, just making one small change at a time, could result in some very big outcomes worldwide.]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Lemon Cars</title>
		<link>http://www.reputationreport.com.au/2009/07/lemon-cars/</link>
		<comments>http://www.reputationreport.com.au/2009/07/lemon-cars/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 08:00:21 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[BMW]]></category>
		<category><![CDATA[car makers]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[featured]]></category>
		<category><![CDATA[lemon cars]]></category>
		<category><![CDATA[lemon volvo]]></category>
		<category><![CDATA[reputation risk]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[response matters]]></category>
		<category><![CDATA[vol]]></category>
		<category><![CDATA[Volvo]]></category>
		<category><![CDATA[volvo reputation]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=141</guid>
		<description><![CDATA[Even the best manufacturers make the occasional lemon, but the difference between the automotive industry and others, is that the others immediately replace faulty products. But not Volvo. To put a driver at risk, to insult a customer is more preferable than to admit...]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Public Image 1, Reality 0</title>
		<link>http://www.reputationreport.com.au/2009/06/public-image-1-reality-0/</link>
		<comments>http://www.reputationreport.com.au/2009/06/public-image-1-reality-0/#comments</comments>
		<pubDate>Sun, 31 May 2009 23:50:23 +0000</pubDate>
		<dc:creator>editor</dc:creator>
				<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Sin & Spin]]></category>
		<category><![CDATA[corporate behaviour]]></category>
		<category><![CDATA[discrimination]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[EEOC]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[Merrill Lynch]]></category>
		<category><![CDATA[public relations]]></category>
		<category><![CDATA[repuation risk]]></category>
		<category><![CDATA[reputational risk]]></category>
		<category><![CDATA[women]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://www.reputationreport.com.au/?p=48</guid>
		<description><![CDATA[Merrill Lynch (now part of Bank of America) understood the value of reputation. As a financial services company providing advice to clients as to the placement of their investments, dependent as it is on the fees arising from that advice and related transactions, reputation is everything. Reputation is founded in the squishy intangibles of trust, ethics, good governance and conduct. The old Merrill Lynch knew a lot about the value of these qualities, as they were often accused of not having any by their employees. Most ultimately ex-employees...]]></description>
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		<slash:comments>3</slash:comments>
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