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Reputation at Risk

Category: Reputation Management

Dissemination out; Engagement in

Dissemination out; Engagement in

Companies that still rely solely on traditional media to reach a mass market are losing ground in the battle for hearts and minds of their stakeholders.

CRM in the Twitterverse and YouTube World

CRM in the Twitterverse and YouTube World

I’ve said it before – beware the 19th Century corporation operating in a 21st Century World. Most companies still don’t get it. Most think blogging and social networks and especially Twitter, are for kids…

Lemon Cars

Lemon Cars

Ah, I love the smell of citrus. Just not in the late evening in the pitch dark on a country road in the middle of nowhere heading into an apocalypse. “Cars are driven by people, the guiding principle behind everything made at Volvo, therefore is…

Culture Dictates Behaviour

Culture Dictates Behaviour

Corporate Social Responsibility (CSR) is not – as some companies seem to think – a marketing fad, a necessary evil, or a “check the boxes” exercise. It is a way of doing business. A company is in fact, either a socially responsible entity, or it isn’t…

Response Matters

Response Matters

Most corporate communications are written and disseminated in a manner that serves the corporate purpose, stating the organisation’s case with sometimes scant regard for how that response will be received by different stakeholder groups…

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