Author, consultant, speaker, freelance writer and editor of Reputation Report. Winner of Chicago Women in Publishing 1994; National Association of Women Business Owners New Venture Award 1995; past president Australian American Chamber of Commerce of Chicago; past executive director of Committee for Economic Development of Australia (Qld); Trustee of CEDA and Associate Fellow Australian Institute of Management.
Most corporate communications are written and disseminated in a manner that serves the corporate purpose, stating the organisation’s case with sometimes scant regard for how that response will be received by different stakeholder groups…
Referrals. They are the cornerstone of business. Even in this digital age where marketing is almost pure science and branding an art form, the old fashioned word-of-mouth referral remains extremely important…
Banks. Don’t you wish you didn’t need them? At the heart of some of our most spectacular corporate collapses, even some of our most famous frauds, you will find..
If ever there was any doubt of the impact of employee behaviour and poor corporate response has on an organisation, take a look at Merck…
The life of the whistleblower has proved to be an especially difficult one. Sadly, whilst their actions are essential to revealing and ultimately fixing…
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