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Reputation at Risk

Author Archive for editor

Author, consultant, speaker, freelance writer and editor of Reputation Report. Winner of Chicago Women in Publishing 1994; National Association of Women Business Owners New Venture Award 1995; past president Australian American Chamber of Commerce of Chicago; past executive director of Committee for Economic Development of Australia (Qld); Trustee of CEDA and Associate Fellow Australian Institute of Management.

Power to the People: Dave vs United Airlines

Power to the People: Dave vs United Airlines

Twitter led the Iranian election fall out and the meltdown of Twitter itself led the news last week. But more significantly, headlining for the past few weeks has been Dave Carroll. Dave (as you would all know by now) had the misfortune of flying United Airlines a year ago, wherein baggage handlers trashed his prized Taylor guitar. With no recompense or apology from the company forthcoming, Dave did what only a singer can do. He produced a song with music video and uploaded it to YouTube. It has been a PR disaster for the airline, which has seen its share price plunge by 10%, wiping $180m off the company’s value.

August 12, 2009 | 1 comment | View Post
Stop Chopping Down the Bloody Trees!

Stop Chopping Down the Bloody Trees!

Climate Change is one of those great big ugly controversial topics in polite conversation for me, as too many people I respect or call friend disagree on whether it is happening. I can’t say who is right, and certainly I don’t need to be. It is a fact the science is sometimes wrong. If one [...]

August 10, 2009 | 1 comment | View Post
A New Future by Toms Shoes, Tweed Shire and Room to Read

A New Future by Toms Shoes, Tweed Shire and Room to Read

Why can’t we think bigger? What would happen if we allowed ourselves some what if’s, and could be’s and why’s? What would happen – what could happen – if we began asking of our management and staff: What is the big picture? The…

August 7, 2009 | 2 comments | View Post
Monitoring CGM: Wotnews, Vanno and GetSatisfaction

Monitoring CGM: Wotnews, Vanno and GetSatisfaction

Savvy customers buy on so much more than company generated information. If it is a big purchase, they read everything they can, including customer service ratings, the online complaints boards and owner forums to see what current customers are saying…

August 5, 2009 | 2 comments | View Post
The long battle (with GE, BHP, McMoRan, Dow, Rio, etc)

The long battle (with GE, BHP, McMoRan, Dow, Rio, etc)

We have over time, systematically damaged the necessary biodiversity that had maintained river health for millennia, by both direct and indirect actions. For the smartest of all the animal species, we are surely also without doubt, the dumbest. The long battle to bring GE…

July 31, 2009 | 2 comments | View Post
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