Comments on: Lemon Cars

By: Helen Richter

Helen Richter — Wed, 05 May 2010 12:05:56 +0000

We bought 2 brand new trucks, IVECO’S actually. From the get go they had problems….. not just little things like windscreen wipers or indicators not working. We are talking MAJORS thing like the automatic gearbox disengaging & BREAKS FAILING, we can ever understand if this truck 1 or 2 years old, but a brand NEW truck, the dealer principle & the company IVECO AUSTRALIA don’t want to know about it. THEY DON’T CARE. The sooner the LEMON LAWS come in, in AUSTRALIA, the better it will be.
THEY MUST TAKE RESPONSIBILITY FOR THEIR PRODUCTS.

By: editor

editor — Wed, 05 Aug 2009 23:00:02 +0000

Thanks for the comment Richard. I still find myself explaining to clients over and over how important this is. Email suggested stories to: editor (at) reputationreport (dot) com (dot) au. Thanks!

By: Richard McCann

Richard McCann — Tue, 04 Aug 2009 20:33:16 +0000

This is so true; the comment ‘RESPONSE MATTERS’ really strikes a marketing chord with me. What better way to win a loyal customer and to set them off broadcasting positive messages about your brand than to simply react properly, decently, honestly, politely and promptly? After all, manufacturers will have to deal with the problem eventually, so wjhy not take the quick route and turn a negative into a positive. Instead of making a negative into a complete bloody disaster…
Did you catch the story today about Apple refusing to replace an exploding iPod until the kid had signed a NDA?